Shipping & Returns
At Petari, we want your shopping experience to be as smooth and enjoyable as possible.
Shipping Information
Delivery times vary depending on the destination, shipping carrier, and shipping method selected at checkout.
​
Estimated delivery times are displayed during checkout whenever available.
​
Once your order has been dispatched, you will receive a tracking number by email so you can follow your shipment's progress.
Incorrect Address Information
Please ensure that all delivery information is entered correctly at checkout.
​
Petari cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.
Failed Delivery Attempts
If delivery cannot be completed due to the recipient's absence or other circumstances beyond our control, the carrier may attempt redelivery or hold the parcel at a local collection point.
​
Additional shipping charges may apply if the order needs to be resent.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at:
​
​
Please include your order number and photographs of the item so we can assist you as quickly as possible.
Returns
If you wish to return an item, please contact us before sending any product back.
​
Returned items must be unused, in their original condition, and include all original packaging whenever possible.
Refunds
Once the returned item has been received and inspected, any approved refund will be processed using the original payment method.
​
Refund processing times may vary depending on your payment provider.