Delivery times vary depending on the shipping method selected at checkout. Estimated delivery times are displayed before payment and may vary depending on the destination and shipping carrier.

Yes. Once your order has been dispatched, you will receive a tracking number by email so you can follow your shipment's progress.

Yes. Petari ships throughout the United Kingdom. Delivery availability and times may vary depending on the destination.

Please contact us as soon as possible at support.mypetari@gmail.com. If your order has not yet been dispatched, we will do our best to update the delivery details.

If delivery cannot be completed due to the recipient's absence or other circumstances beyond our control, the carrier may attempt redelivery or hold the parcel at a local collection point.

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery and include your order number along with photographs of the item so we can assist you as quickly as possible.

Yes. Please contact us before sending any item back. Returned products must be unused, in their original condition, and include the original packaging whenever possible.

Once the returned item has been received and inspected, any approved refund will be processed using the original payment method.

You can contact us anytime at support.mypetari@gmail.com and we will be happy to assist you.